Healthcare risk management programs continue to evolve, taking a broader operational approach to decision making.

As a result, there is a pressing need for mentoring and training – across a variety of healthcare settings – that provide an understanding of the fundamental skills, goals, elements and responsibilities needed for an effective risk management program.

  • Self-paced learning
  • On-demand, easily accessible web-based learning modules
  • Dedicated program faculty with the opportunity for live discussion
  • Certificate of Completion and ASHRM CEUs awarded at course completion
  • Available policyholders, and already included in the cost of the policy
  • State the fundamental principles and processes of healthcare risk management
  • Compare and describe the difference between a traditional and operational (enterprise) healthcare risk management program
  • Identify, analyze and apply risk management data, supported by sample tools including root cause analysis (RCA) and failure mode effects analysis (FMEA)
  • Give examples of the interrelationship of risk control, risk financing and claims management
  • Design and implement an effective risk management program in a variety of healthcare settings
  • Orientation to Healthcare Risk Management Learning Course
  • Module One - Overview of Healthcare Risk Management
  • Module Two - Risk Control
  • Module Three - Risk Financing
  • Module Four - Risk Management in Action
    • Part A: Managing Actual and Potential Events: Investigation and Response, Crisis Management, Case Studies
    • Part B: Managing Actual and Potential Events: Using Root Cause Analysis, Data Trending
  • Module Five - Claims Management in Action
  • Module Six - The Effective Risk Manager: Skills, Tools, and Strategies
  • Additional Modules
    • Root Cause Analysis Overview: Parts 1, 2, 3
    • Peer Review
    • Electronic Discovery
    • Informed Consent
  • Written Final Project

Illustrations of electronic risk identification, event analysis and data management tools are made possible through the generous assistance of RL Solutions and The Reliability Center.

The faculty for this program includes nationally-known leaders in the insurance, risk management, claims and brokerage communities:

  • Peggy Martin, MS, ARN, MEd, CPHRM, DFSHRM, QRM Strategies
  • Roberta Carroll, RN, BS, MBA, CPCU, ARM, CPHQ, CPHRM, LHRM, HEM, Healthcare Risk Management Consultant
  • Andrea Donovan-Napp, Partner, Robinson+Cole
  • Patricia Hughes, MSN, CPHRM, FASHRM, OneBeacon Healthcare Group
  • Joanne P. Hopkins, Attorney at Law, Law Offices of Joanne P. Hopkins
  • Leilani Kicklighter, RN, ARM, MBA, DFASHRM, CPHRM, LHRM, The Kicklighter Group
  • Robert J. Latino, Reliability Center, Inc.
  • William McDonough, MPAH, ARM, FASHRM, Integro Group
  • Fay Rozovsky, JD, MPH, DFSHRM, The Rozovsky Group
  • Timothy Slowick, MBA, UMass Memorial Healthcare
  • Theodore J. Tucci, Partner, Robinson+Cole

Anyone who wants to develop or hone their skills in healthcare risk management, adverse event management, operational risk management and building an effective risk management program should register. For leadership, this program helps lay the foundation for professional mentoring and risk management succession planning.